Partner Sales Desk Specialist

Job description

<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><p id="p-rc_2d28047f2d0e2e9f-25" data-path-to-node="4"><strong data-path-to-node="4" data-index-in-node="0">About Okta & Our Culture</strong></p> <p id="p-rc_2d28047f2d0e2e9f-25" data-path-to-node="4"><span class="citation-34 citation-end-34">At Okta, partners are central to our success.<sup class="superscript" data-turn-source-index="2"></sup></span> The Global Partner Program team equips partners with the operational foundation, resources, and clarity needed to build thriving, long-term Okta practices. Embedded in our Okta culture, we champion conscious leadership, high self-awareness, active empathy, and radical accountability. <span class="citation-33 citation-end-33">We focus on the whole human—fostering transparent relationships with our partners while enabling high-velocity growth.<sup class="superscript" data-turn-source-index="3"></sup></span> </p> <h3 data-path-to-node="5">Role Overview</h3> <p data-path-to-node="6">We are seeking a <strong data-path-to-node="6" data-index-in-node="17">Global Partner Sales Desk Specialist</strong> who brings an outward mindset and strong operational rigour to our partner-led deal flow. Reporting to the Manager of Global Partner Operations, you will be the connective tissue between external partners and internal stakeholders—leading Deal Registration qualification, streamlining quoter-to-order workflows, and driving data integrity across systems.</p> <p id="p-rc_2d28047f2d0e2e9f-26" data-path-to-node="7"><span class="citation-32 citation-end-32">The ideal candidate is a self-aware communicator who thrives in a dynamic environment, embraces continuous learning, and takes pride in elevating both partner and team performance.<sup class="superscript" data-turn-source-index="4"></sup></span> </p> <p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Location & Structure:</strong> Hybrid role with cross-regional timezone support (rotational shifts).</p> <p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0">Reports to:</strong> Manager, Global Partner Operations</p> <h2 data-path-to-node="11">Key Responsibilities</h2> <ul data-path-to-node="12"> <li> <p data-path-to-node="12,0,0"><strong data-path-to-node="12,0,0" data-index-in-node="0">Empathy-Led Deal Registration Management:</strong></p> <p data-path-to-node="12,0,0">Review and validate Deal Registrations (DR) with speed and precision, ensuring program compliance while actively removing friction for partners. Serve as an approachable guide to troubleshoot submission issues, answer inquiries, and empower partners to succeed.</p> </li> <li> <p data-path-to-node="12,1,0"><strong data-path-to-node="12,1,0" data-index-in-node="0">Conscious Cross-Functional Alignment:</strong></p> <p data-path-to-node="12,1,0">Partner deeply with Partner Account Managers, Deal Desk, and Order Management teams to create a seamless operational loop. Actively bridge communication gaps to ensure Purchase Orders (POs) and quotes move through the pipeline accurately and on time.</p> </li> <li> <p data-path-to-node="12,2,0"><strong data-path-to-node="12,2,0" data-index-in-node="0">Ownership of CRM Hygiene & Data Integrity:</strong></p> <p data-path-to-node="12,2,0">Take full stewardship of customer and partner data within Salesforce (SFDC) and Partner Portals. Maintain high operational standards by proactively auditing, validating, and managing accounts to provide accurate insights for leadership.</p> </li> <li> <p data-path-to-node="12,3,0"><strong data-path-to-node="12,3,0" data-index-in-node="0">Outward-Minded Sales Support:</strong></p> <p data-path-to-node="12,3,0">Serve as a trusted advisor to internal and external partners across Slack and email. Communicate complex transactional statuses, quoting procedures, and workflows with clarity, warmth, and solution-oriented thinking.</p> </li> <li> <p id="p-rc_2d28047f2d0e2e9f-27" data-path-to-node="12,4,0"><strong data-path-to-node="12,4,0" data-index-in-node="0">Continuous Growth & Personal Capacity:</strong></p> <p id="p-rc_2d28047f2d0e2e9f-27" data-path-to-node="12,4,0"><span class="citation-31 citation-end-31">Participate actively in team development and feedback loops.<sup class="superscript" data-turn-source-index="5"></sup></span> Maintain an adaptable, resilient approach to cross-regional time shifts and high-volume cycles by managing personal energy and workload mindfully. </p> </li> </ul> <h2 data-path-to-node="14">Required Mindset & Qualifications</h2> <ul data-path-to-node="15"> <li> <p data-path-to-node="15,0,0"><strong data-path-to-node="15,0,0" data-index-in-node="0">3–5 years</strong> of experience in partner operations, channel operations, or SaaS partner programs.</p> </li> <li> <p id="p-rc_2d28047f2d0e2e9f-28" data-path-to-node="15,1,0"><strong data-path-to-node="15,1,0" data-index-in-node="0">Outward Mindset & Empathy:</strong> <span class="citation-30 citation-end-30">Ability to see operational roadblocks through the eyes of partners and internal teams, actively helping others achieve their goals.<sup class="superscript" data-turn-source-index="6"></sup></span> </p> </li> <li> <p data-path-to-node="15,2,0"><strong data-path-to-node="15,2,0" data-index-in-node="0">Radical Ownership:</strong> Deep commitment to accuracy, follow-through, and data integrity.</p> </li> <li> <p data-path-to-node="15,3,0"><strong data-path-to-node="15,3,0" data-index-in-node="0">Adaptable & Resilient:</strong> Ability to prioritize effectively in a high-growth, fast-paced environment while maintaining clear focus and calm under pressure.</p> </li> <li> <p data-path-to-node="15,4,0"><strong data-path-to-node="15,4,0" data-index-in-node="0">Exceptional Communication:</strong> Skilled in active listening and expressing complex ideas clearly, respectfully, and authentically across diverse cross-functional teams.</p> </li> </ul> <h2 data-path-to-node="17">Preferred Technical Experience</h2> <ul data-path-to-node="18"> <li> <p data-path-to-node="18,0,0"><strong data-path-to-node="18,0,0" data-index-in-node="0">Salesforce (SFDC)</strong> and Partner Relationship Management (PRM) platforms (e.g., Impartner).</p> </li> <li> <p data-path-to-node="18,1,0"><strong data-path-to-node="18,1,0" data-index-in-node="0">Quoting & Contracting Tools:</strong> Conga/Apptus, DocuSign.</p> </li> <li> <p data-path-to-node="18,2,0"><strong data-path-to-node="18,2,0" data-index-in-node="0">Collaboration & Productivity:</strong> Google Workspace, Slack, Microsoft Excel.</p> </li> <li> <p data-path-to-node="18,3,0"><strong data-path-to-node="18,3,0" data-index-in-node="0">Analytics:</strong> Tableau or similar reporting and data visualization tools.</p> </li> </ul> <p>#LI-Onsite</p> <p>P25794_3537528</p><div class="content-conclusion"><p><strong>The Okta Experience</strong></p> <ul> <li><a href="http://rewards.okta.com">Supporting Your Well-Being</a> </li> <li><a href="https://www.okta.com/company/okta-for-good/">Driving Social Impact </a></li> <li><a href="https://www.okta.com/company/talent-connection-community/">Developing Talent and Fostering Connection + Community</a></li> </ul> <p>We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.<br><br>Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.<br><br>If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please <a href="https://docs.google.com/forms/d/1EfiEYZrIyhA2X4Fijk0R3RKYOzNoS3wtvyM4nhbZnXE/edit">use this Form</a> to request an accommodation.<br><br>Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please <a href="https://talent.okta.com/new-york-city-aedt-notice.html">click here</a> to view our full NYC AEDT Notice.</p></div>

Job locations

Compensation